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Appointments
For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.
Pharmacy and Self Care
See a Pharmacist
Many conditions can be treated without the need to see your GP.
Who to see?
Advice
Please select a condition to see if a Community Pharmacist is able to help you.
Self-Care
Help and support available from many National and Local Organisations
Book an Appointment
Do you need an interpreter?
- Language interpreting – we are able to arrange either telephone or face-to-face foreign language interpretation for your consultation.
- Deaf interpreting – we are able to arrange for a sign language interpreter for either video or face to face appointments.
As we need advance notice to arrange interpreters, if you need an interpreter, please do not use our online booking tool to make your appointment. Please call our Patient Services team who will be able to help you. Extended appointments are given to allow for interpretation.
Book an appointment
Where appropriate we offer both telephone and face to face appointments and you will be given the option to choose. In some cases, you will need to be examined by a clinician and will not be given the option of a telephone appointment.
Ways to book
Online
Where possible please use our online booking tool:
You will be asked to complete a short questionnaire which will be assessed to match you with the correct clinician for your needs. If we see that you need an urgent appointment with us today, you will be able to book immediately online.
Telephone
- Please call 01869 249222 if you are unable to request an appointment online.
Nurse and Healthcare Assistant appointments
We are able to pre-book appointments with our nurses and healthcare assistants and our Patient Co-ordinators will advise whether a telephone or face to face appointment is needed. For some reviews or services, you may be asked to complete an online form prior to your appointment – pill checks, travel advice and vaccinations, and asthma and COPD for example.
Please call on our dedicated booking line between 2pm to 5pm Monday to Friday to make a nurse or Healthcare Assistant appointment – 01869 362922
Sickness Certificates (Fit Notes)
You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.
Travel Vaccinations
Information and advice for travelling abroad.
Home Visits
Please be aware that our GPs will always call to assess the home visit request first.
If you need a home visit, you can help us by calling reception before 11am.
Telephone: 01869 249222
If you are housebound or too ill to visit the Practice, your GP may book a home visit with you. We will only visit you at home if your medical condition requires it and your GP will decide how urgently a visit is needed.
As an alternative, we may direct the Primary Care Visiting Service (PCVS) to attend in the first instance and their paramedic will liaise with our GP to determine the appropriate treatment for your needs.
You can also be visited at home by a District Nurse if you are referred to them by your GP, and you should also be visited at home by the Health Visitor if you have recently had a baby or if you are newly registered with us and have a child under five years.
Blood Tests
We operate a walk-in blood test clinic every Monday to Friday between 8am and 10am (excluding Bank Holidays). These clinics are for our adult (over 16) patients only.
Some important conditions apply:
- The blood test must have been requested by your GP or the hospital, if requested by the hospital you’ll need to bring in the form that you’ve been given
- These sessions are designed to be quick walk in clinics, if you know you’re likely to need a longer appointment or would prefer one, then please call to book a timed appointment
- An appointment should be booked if you’re a patient who’s uneasy about the process or you have experienced difficulty when asked to give a blood sample in the past
If you need an appointment for your blood test, please call on our dedicated booking line between 2pm to 5pm Monday to Friday on 01869 362922
Appointment reminder service
Please ensure with have up to date contact details for you so we can send you an appointment reminder for pre-booked appointments.
This also allows us to contact you about annual review reminders, changes to your appointment, and updating medical records.
We are increasingly using email rather than text message to contact patients as it allows us to send attachments and more information and because we no longer receive funding for text messages which are a significant cost for the practice.
Chaperones
If you are attending alone but would like to have a chaperone during your consultation, please let our Patient Services team know when booking your appointment.
You can request a chaperone on arrival but we may have to move your appointment or wait until one is available.
Change or cancel an appointment
Please give us as much notice as possible so we can offer your appointment to someone else.
Ways to cancel
1. Use the link in your appointment reminder email to change or cancel your appointment
2. Telephone us on 01869 249222
Out of Hours
Extended Access
We provide access to face-to-face or telephone appointments with GPs, nurses and Healthcare Assistants at the surgery between 6pm to 8pm every Tuesday.
We also offer GP, Nurse and Healthcare Assistant appointments between 8am to 1pm every Saturday at Bicester Health Centre.
Appointments are booked through our Patient Services team with some appointments available in advance and others held for same-day booking (or booked on Friday for Saturday morning).
Life Threatening
Call 999 or go to A&E now if:
- you or someone you know needs immediate help
- you have seriously harmed yourself – for example, by taking a drug overdose
A mental health emergency should be taken as seriously as a medical emergency.
Urgent But Not Life Threatening
Visit an urgent care centre if:
- You have an urgent medical issue requiring on the day attention
Non-urgent
Use NHS 111 if:
- You need help now, but it’s not an emergency
There will be someone to provide you with advice and to direct you to a clinician if it is necessary.
Providing NHS Services