Referrals: Tracking, Changes and Cancellations

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

NHS e-Referral Service (Choose & Book)

If you arranged your referral through the NHS e-Referral Service (Choose & Book) you will need to contact them to track your referral. You can book, change or cancel your appointment online. You can also call them on:

0345 60 88 88 8

You will need your reference number (shown at the top of your appointment letter) and your password (which we have given you). If you have lost this information please contact the NHS e-Referral Service Helpline in the first instance.

You can find more information at the NHS e-Referral website including information on Confirmation Letters and waiting times.

MSK referrals

If the MSK Hub have not contacted you within 10 working days lease call MSK Hub Admin on the following number between 8:30am and 5:00pm.

01865 738 029

An MSK Hub Admin Advisor will help you with any questions you may have about what is happening to your referral.

Other NHS referrals

If you are trying to find out about an appointment for a clinic or a test, e.g. a scan at a hospital, please contact the hospital directly to get further information.

Unfortunately, we do not have access to any hospital appointment dates or arrangements and we are now unable to chase these appointments on your behalf.

The main hospitals we use are the Oxfordshire University Hospital group, including the John Radcliffe, Churchill, Horton, and the Nuffield. Please use the links below to access information on these hospitals and also on how to check, amend or cancel an appointment:

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NHS Health Checks

You have a question?

Referrals: Tracking, Changes and Cancellations

NHS e-Referral Service (Choose & Book)

0345 60 88 88 8

MSK referrals

01865 738 029

Other NHS referrals

Tell us whether you accept cookies

We are currently OPEN.

Flu and COVID-19 jabs

Our Campaigns

Walk-in Blood Tests - Every weekday from 8am to 10am

NHS Health Checks

You have a question?

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

NHS e-Referral Service (Choose & Book)

0345 60 88 88 8

MSK referrals

01865 738 029

Other NHS referrals

Submit self-monitoring health reviews
(if requested by the doctor or nurse):