Accessibility

Building Accessibility

General. Our modern building has been designed to maximise accessibility, with wide corridors and doors, and a low level reception desk. There are disabled toilets on both levels, and a lift is provided for access to the first floor. Four disabled parking bays are located immediately outside our front door for patients and visitors who are less mobile.

Hearing Loop. Our Patient Services Front desk has a Hearing Loop

Interpreters

We have access to both language interpreters and sign language interpreters.

Language Interpreter.  Please advise our Patient Services if a launguage interpreter is required for your consultation.  The Interpretation is normally provided via a telephone. With advanced notice a interpreter may be arranged to attend the face to face consultation.

Sign Langauge Interpreter for Deaf Patients. We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service, provided by Sign Solutions. 

Please advise our Patient Services if a a sign language interpreter is required for your consultation. This is arranged through a video link.  In addition, you can request a sign interpreter directly with the provider prior to contacting the Practice – here the interpreter calls the Practice on your behalf, whilst you have a video link with the interpreter.

The InterpretersLive! service is available, 7 days a week, 365 days per year.

 

Website Accessibility

You can “Translate” the laguage on the website to a large number of different langauges:

 

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Accessible Information Standards

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.  All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. These standard include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.

Further information can be found on NHS England’s website at: www.england.nhs.uk/ourwork/patients/accessibleinfo/  

Please let the surgery know if you require any communication or information support needs.