Repeat Prescription Request

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

If you do not have a Patient Online Access Account, you can use this form to request any repeat prescriptions from the Practice.

Please note that we do not accept requests via the phone.

Please allow two full working days for routine repeat prescription to be processed that you are currently authorised to receive.

In future you may wish to consider registering for our Online Services. The Online Services system remembers which medications you are on and makes requesting repeat prescriptions faster and easier.

It may take longer than 2 days for the following prescriptions due to the need to review medical notes or have a telephone or face to face consultation with you:

for an acute prescription;
where issued previously as a one off prescription;
where the repeat series has ended and a medication review is required;
where a pill prescription are requested and a pill check with a nurse has not been undertaken that year;
prescriptions for medication such as methadone.

At the end of a series of repeat prescriptions the GP will need to undertake a medication review PRIOR to reauthorising another series of repeats to ensure that the drug or its dose is still appropriate to your condition. This may include you having to make a telephone or face to face appointment to see the GP. The GP can refuse to prescribe medication if you do not attend a requested medication review.

Can my GP prescribe extra medication to cover my holiday?

If you need medication for a long-term health condition, such as high blood pressure or diabetes, you may be able to get an extra supply of medication to cover your time away. See here for more details.

Please note that if a you intend to be abroad for 3 months or more, you are not entitled to NHS prescriptions or any other NHS services, so we can only supply a sufficient & reasonable quantity for you to reach your destination and register with a local doctor (usually 2-4 weeks medication). If your period of travel is for under 3 months then we MAY be able to supply medication for the whole of your trip, but this will depend on the nature of their drugs (for example those that require monitoring may not be able to be prescribed).

If you are human, leave this field blank.

About You

Full Name: *

Date of Birth: *

Please use this date format: DD/MM/YYYY.

Mobile Phone Number (preferable):

Home Phone Number:

Medication Required

Item Description

Strength

Quantity

I have nominated a pharmacy and will arrange my collection from the pharmacy.

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Repeat Prescription Request

Can my GP prescribe extra medication to cover my holiday?