Flu and COVID-19 jabs at the surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

We are once again preparing to offer FREE flu and COVID-19 vaccinations to eligible patients to protect against seasonal illness.

We will be holding clinics on Saturdays through October and November for:

All patients who are 65 years and over
Patients between 18 and 64 who are clinically ‘at risk’

Invites with a link to book your slot will be going out in the coming days to patients for whom we have a mobile number, and we’ll be writing to those patients who don’t have a mobile number on their record or who’ve opted out of receiving text messages.

In line with this year’s Government and JVCI guidance, patients will be invited to attend joint flu and COVID-19 clinics, where we will give both vaccinations. Co-administration of both vaccines is a safe and efficient method of vaccination. Patients can choose to decline to have just one or the other of the vaccines, however, we would encourage them to have both vaccines together.

Special clinics have been set up for eligible children aged 2-3 to have their flu vaccination and their parents or guardians will receive a letter shortly inviting them to book an appointment.

We are also planning dates to visit our care home residents and housebound patients and will call them in the next two weeks to book a date to visit them.

We are currently CLOSED.