eConsult – our online system

eConsult is a quick, convenient and secure way to contact us and allows you to give us more information about your medical issue so that we can make sure you are directed to the most appropriate clinician to help you.

In response to patient feedback we are trialling a new system for patients to access appointments and as a key part of that, we would like to encourage patients who are able to, to use eConsult which is now available from 6am to 6pm Monday to Friday and is not capped.  Outside those times you are still able to use eConsult for self-help and pharmacy information.

Once submitted, your eConsult will be assessed by our triage team and you will be contacted by the most appropriate clinician, this may be your GP, a Pharmacist, a Practice Nurse or Paramedic, or a Physio or Social Prescriber.  Giving us more information about your concern in an eConsult can be a helpful way to give us details you may find it difficult to talk about and ensures that our team are better able to understand your needs and assess you more quickly.

We will contact you within 48 hours of submitting your eConsult (excluding weekends and Bank Holidays) and you must be available to speak to our team or attend an appointment.  If you are not able to do this, please submit your eConsult on a day when you can and free up the appointment for another patient to use.

In an emergency or if you need urgent medical care you should call 999.

We operate a walk in blood clinic from 8am to 10am Monday to Friday for patients over the age of 16 which does not need to be prebooked.

Please do not use eConsult for test results, general enquiries or administrative questions or for routine appointments with our nurses or healthcare assistants, for those, please call 01869 362 922 between 2pm and 5pm.

If you need to contact our dispensary, please call them on 01869 362 944.

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