Accessibility

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Building Accessibility

General. Our modern building has been designed to maximise accessibility, with wide corridors and doors, and a low level reception desk. There are disabled toilets on both levels, and a lift is provided for access to the first floor. Four disabled parking bays are located immediately outside our front door for patients and visitors who are less mobile.

Hearing Loop. Our Patient Services Front desk has a Hearing Loop

Interpreters

We have access to both language interpreters and sign language interpreters.

Language Interpreter. Please advise our Patient Services if a launguage interpreter is required for your consultation. The Interpretation is normally provided via a telephone. With advanced notice a interpreter may be arranged to attend the face to face consultation.

Sign Langauge Interpreter for Deaf Patients. We are delighted to enable British Sign Language users to contact us using a Sign Language interpreter, through the InterpretersLive! service, provided by Sign Solutions.

Please advise our Patient Services if a a sign language interpreter is required for your consultation. This is arranged through a video link. In addition, you can request a sign interpreter directly with the provider prior to contacting the Practice – here the interpreter calls the Practice on your behalf, whilst you have a video link with the interpreter.

The InterpretersLive! service is available, 7 days a week, 365 days per year.

(Please note that in order to use the sign language interpreting service, you will need to download an application)

Website Accessibility

You can “Translate” the laguage on the website to a large number of different langauges:

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

Have problems seeing the screen
Find it difficult to use the mouse or keyboard
Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Accessible Information Standards

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate. All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. These standard include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email etc.

Further information can be found on NHS England’s website at: www.england.nhs.uk/ourwork/patients/accessibleinfo/

Please let the surgery know if you require any communication or information support needs.

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