Complaints & Feedback

We make every effort to give the best service possible to everyone who attends our Practice.

However, despite our best intensions we are aware that things can sometimes go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly and as amicably as possible. Where possible we aim to respond to a complaint following an investigation of the issues raised within 20 days.

To make a complaint please contact our Operations Support Manager, Mandy Thomas, using our Feedback Form, who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

The following easy to read leaflet may help patients with Learning Difficulties understand the complaints process.