Appointments – Group Consultations | Montgomery-House Surgery

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Creating Time to Care

Led by you
Unrushed time with the GP/nurse
Meet other people locally with the same condition and support each other
Learn from other people’s experiences
Time to focus on your health goals

Watch our short video below to find out more:

Hear what our patients have to say about their experience with Group Consultations

What is it?

Group consultations are medical consultations with a GP or Specialist Nurse, but also provide the opportunity to meet other people with the same condition.

You can talk about treatment goals, share ideas, and solve problems with the GP or Specialist Nurse.

You can put questions to a GP or specialist nurse.

How Do they Work?

Up to 10-15 people with the same medical condition meet for 1 1/2 hours to review their latest results

The first half is an introduction to the group by a facilitator and a discussion around the results board to come up with the questions people want to ask the clinician

After a refreshment break the clinician (specialist nurse or GP) is invited into the group and addresses each patient individually to review their results and any questions they might have. The conversation often opens up to the group as we problem solve and share solutions that have worked for others.

The clinician leaves and the facilitator supports individuals to come up with their own health goals.

Does It Help?

Our groups have given us extremely good feedback.

Meeting other people locally with the same condition can help support you and help you learn from other people’s experiences.

A chance for unrushed time with your GP or nurse.

Discuss the latest research on diet and lifestyle.

Is it Confidential?

All group members sign a confidentiality clause.

If you have a confidential issue that needs to be discussed we will arrange for you to have a private discussion with the clinician.

Group consultations have been running in the USA for 17 years with no confidentiality problems.

Patient Feedback

We have had extremely good feedback from all our group participants so far

We are currently OPEN.

Walk-in Blood Tests - Mon/Thurs/Fri - 8am to 10am

NHS Health Checks

You have a question?

Appointments – Group Consultations

Creating Time to Care

What is it?

How Do they Work?

Does It Help?

Is it Confidential?

Patient Feedback

Tell us whether you accept cookies

We are currently OPEN.

Walk-in Blood Tests - Mon/Thurs/Fri - 8am to 10am

NHS Health Checks

You have a question?

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Creating Time to Care

What is it?

How Do they Work?

Does It Help?

Is it Confidential?

Patient Feedback

Submit self-monitoring health reviews
(if requested by the doctor or nurse):