Appointments: Consult with your GP online

Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

Use eConsult to ask about your health symptoms, conditions or treatment.

Find your symptom, condition or request.
Fill out a quick form.
The practice responds with advice, a prescription or an appointment.

eConsult offers information on a wide range of problems and conditions. Using this feature gives you the option to help yourself or retrieve advice from a pharmacy, NHS 111 clinician, or one of the practices clinicians.

eConsult allows patients who are currently registered at the Practice to consult with a clinician online, and offers alternatives to calling or coming into the surgery for common, more minor problems. Using this service you can also access self-help content, alternative options available to you, e.g. pharmacy, symptom checkers, access to 111 clinicians and as already mentioned, the ability to consult remotely with an appropriate clinician

I want to to help myself

Information and advice to help you to treat your condition yourself

I want pharmacy advice

Information and advice on the medicines and treatments available from your local pharmacist for a wide range of minor conditions

I want treatment and advice from my GP

Online consultation to enable our clinicians to provide advice and treatment quicker

So what are the advantages for you?

24/7 Access Monday – Friday
Secure and confidential
Include information that you may find difficult to talk about
The clinical team has more information from you at at earlier stage, allowing them to understand your issues, quicker
Quick response
Access to much more information for self care

You have to be aged 16 or above to use it, or a parent/guardians can use it for issues with their children

We strongly encourage patients to submit their request before 1pm during a normal working day – especially if it is likely a face to face consultation may be needed that same day. Those submitted after 1pm may then be reviewed the following day.

If you don’t have online access, our trained Patient Coordinators can complete the online form for you.

What if I have an emergency?

Then eConsult will direct you you to call either, NHS111, 999 or the Practice

How do you access eConsult?

Simply click on the link on our Home Page (or here) …

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Online Patient Access

Appointments: Consult with your GP online

So what are the advantages for you?

What if I have an emergency?

How do you access eConsult?

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We are currently OPEN.

COVID-19 Vaccinations

Blood Tests

You have a question?

Online Patient Access

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

So what are the advantages for you?

What if I have an emergency?

How do you access eConsult?

Submit self-monitoring health reviews
(if requested by the doctor or nurse):